Check out all 6 Scenarios in this section and put your workplace ethics to the test. Each answer you select will generate immediate feedback, letting you know what the experts think is the right choice to make. This is an abbreviated version of the Professionalism in Practice Module that is available from the CTHRB. To order the complete version of the Professionalism in Practice self-study, send an e-mail to: info@cthrb.ca and ask for the complete version of the document.


Click on the answer you think is most appropriate for each of the 6 Scenarios in this section. You can return to the Main Menu at any time by selecting the Main Menu icon from the Global Navigation Bar.

When a customer or client requests urgent service, or wants to go ahead of someone else in line, is there a 'fair' way of handling the problem?

You can avoid returning client phone calls and let the issue die down.
You could talk to your boss about contacting the clients who are ahead of this one.
You can say that you'll try, and then continue on with the scheduled orders as is.