Chief Warrant Officer Reg Murphy is scrambling. From his office in Hull, Quebec, he's on the phone with one person, trying to send an e-mail to a colleague in Edmonton who needs information in a hurry, and looking at a long list of things that need to be done. It's all routine for Reg, 50, a genial officer who understands that the stress is all in a day's work.

A Lifecycle Materials Manager, Reg is currently responsible for overseeing the purchase of hundreds of cargo and refrigeration sea containers for the Canadian military. "Right now we're going crazy trying to procure containers for Kosovo," he says. "When you send a number of people into the field you need containers to put in all the equipment that goes behind them: weapons, ammunition, food, and vehicles - plus refrigeration containers for medicine and food of course." As a Chief Warrant Officer, Reg is a high-ranking materials technician. Most of the people in his trade work hands-on as he once did. They do welding, machining, auto-body repair, sheet metal work, painting, and tentage repair. Almost all materials technicians are employed in the land forces - the army. Because he's spent years out in the field, Reg can relate to lower-ranking soldiers. "I've been out there and done it. That gives you a sense of trying to do your best to look after the guy out there." In addition to his regular duties, Reg is also assistant occupation adviser for all materials technicians. He is a support person, there to help with any concerns troops may have, and to promote an esprit-de-corps.