From April to November, Robin's office is flooded with complaints. He's the one that irritated citizens call to tell on their neighbours. "It may be a complaint lodged against another resident who has a noisy heat pump, or pool motor, for example. I also receive grievances from citizens worried about suspicious smoke, a leak, or an unpleasant odour coming from a factory." He goes on-site to investigate, armed with a sonometre or other measuring equipment.

From time to time, Robin also takes on special projects. For example, he's co-ordinating the construction of a riverside educational park, overseeing the work on the riverbanks, bird-watching sites, and in clearings. A nature lover, he organizes activities designed to make Boucherville residents aware of the importance of environmental concerns. In the spring he gives public talks on pesticides, or cleaning up the riverbanks. In the summer he puts together a major campaign to prevent allergies caused by ragweed, and organizes a special day to uproot the dreaded plant.

Robin also has to react to the dictates of Mother Nature on occasion. "After the ice storm in the winter of 1998, we had to prepare a tree-trimming awareness program. Later on, citizens were more concerned about planting new trees and asking advice on what trees to plant. So I put my horticultural advisor's cap on, right on top of my inspector's cap!"